Working Solutions

Customer Service Travel Agent

US-NC-Durham
Category
Travel

Overview

We value your time. Therefore, apply only once to join the WSOL agent community. Your profile will be available for all open program jobs.

 

The basic steps are:

1.) Join our talent community

This will take about two to three minutes. You can join from any device, including your cell phone or tablet.

 

2.) Review job posts and create your profile. 

This will take about five minutes. You can complete it from any device, including your cell phone or tablet.

 

3.) Apply to be an agent by filling out your application and completing a technology scan.

This will take about five to 10 minutes. You will need to be on the computer you intend to use to complete your work as a contractor.

 

4.) Take assessments that include written and verbal interview questions and aptitude tests. 

Set aside about 30 minutes to complete the assessments. Please note, you will need to be in a quiet area with no distractions. You will also need access to a phone. It is recommended to use a land line phone. You will only have one opportunity to take the assessments. Due to the high volume of applicants, we only allow one-time assessment testing.

 

5.) Interview with us

Within one to two weeks of completing and passing all steps, a talent specialist will reach out and schedule an interview. 

Responsibilities

Working Solutions agents on the  Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and international routing and pricing (and re-routing and re-pricing) information to facilitate customer decisions on itinerary selection and ticketing options for reservations and changes to existing reservations. 

 

Prefer contractors to have experience in a GDS system or strong interest in learning Sabre.

 

**If you qualify for the program, we offer an education sessions to refresh or teach reservation system at no cost to the agent.

Qualifications

  • Experience booking domestic and international travel highly preferred.
  • Love to travel for leisure and book trips online
  • Knowledge of domestic and international destinations
  • Self-motivated go-getters who love to tackle any challenge and can pick up on new technology quickly
  • Time management skills with flexibility to re-prioritize to meet customer needs.
  • Thrive with multi-tasking while running many technology systems at once
  • Verbal and written communication skills specifically around customer interaction on the phone and via email.
  • Eagerness to learn a new system & start a new career as a travel agent booking travel for corporate clients.
  • Must be able to provide at least 25 hours per week on this program during the client’s operating hours.

 

Contractors on the Customer Service Travel Agent Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.

 

We are currently not accepting applications from candidates residing in CA, NY, PA or WA.

 

PM16

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Join our talent community to stay in touch and then apply to be a Working Solutions agent.