Working Solutions

Air Ticketing GDS Agent

US-Remote - Work from Home - US
Category
Travel

Overview

We value your time. Therefore, apply only once to join the WSOL agent community. Your profile will be available for all open program jobs.

 

The basic steps are:

1.) Join our talent community

This will take about two to three minutes. You can join from any device, including your cell phone or tablet.

 

2.) Review job posts and create your profile. 

This will take about five minutes. You can complete it from any device, including your cell phone or tablet.

 

3.) Sign up to be an agent by filling out your application.

This will take about five to 10 minutes. 

 

4.) Take assessments that include written and verbal interview questions and aptitude tests. 

Set aside about 30 minutes to complete the assessments. Please note, you will need to be in a quiet area with no distractions. You will also need access to a phone. It is recommended to use a land line phone. You will only have one opportunity to take the assessments. Due to the high volume of applicants, we only allow one-time assessment testing.

Responsibilities

Working Solutions agents on the Air Ticketing Travel Agent Program will take inbound and outbound calls, emails and live chat to schedule air, hotel, and car reservations using GDS. Must be comfortable with handling frequent schedule changes and correction of airline mis-connections. Contractors will be oversea ticketing queues and be responsible for exchanges, refunds and offline bookings. 

 

Contractors on this program must have experience in a GDS system, Sabre and Amadeus.

Qualifications

 

  • Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
  • Excellent Communication Skills: Contractors must be able to show excellent verbal communication skills to handle inbound calls.
  • Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information.
  • Flexibility & Availability: Contractors must be able to provide at least 25 hours per week on this program during the client’s operating hours.
  • Expert Computer Skills: Experience in GDS systems, Sabre and Amadeus. 
  • Travel Agent Experience: 3 years experience as Travel Agent or Airline Booking Agent. 

 

PM 16

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