Working Solutions

Bilingual (Spanish) - Work at Home - Travel Customer Care

Job Locations US-Remote - Work from Home - US
Category
Travel

Overview

1.) Join our talent community

This will take about two to three minutes. You can join from any device, including your cell phone or tablet.

 

2.) Review job posts and create your profile. 

This will take about five minutes. You can complete it from any device, including your cell phone or tablet.

 

3.) Sign up to be an agent by filling out your application.

This will take about five to 10 minutes.

 

4.) Take assessments that include written and verbal interview questions and aptitude tests. 

Set aside about 30 minutes to complete the assessments. Please note, you will need to be in a quiet area with no distractions. You will also need access to a phone. It is recommended to use a land line phone. You will only have one opportunity to take the assessments. Due to the high volume of applicants, we only allow one-time assessment testing.

 

Responsibilities

Working Solutions agents on the Global, Member Based Travel Program will offer customer service by taking inbound calls and emails with inquiries from members and sales reps (during the same shift) regarding member account problems, new promotions, services, features and membership cancellation requests. Contactors must be fast thinkers with excellent communication skills who can clearly answer member questions and anticipate future needs.

Qualifications

  • Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
  • Excellent Communication Skills: Contractors must have excellent verbal and written communication skills to handle inbound calls and emails support as needed.
  • Sales Skills: Contractors must be willing to make strong retention attempts on calls from members who want to cancel membership.
  • Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information to create a client profile.
  • Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours.
  • Bilingual in Spanish & English.
  • Travel experience is a plus.

 

Contractors on the Global, Member Based Travel Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.

 

We are currently not accepting applications from candidates residing in CA, NY, PA or WA.

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