Working Solutions

  • Customer Service Travel Agent

    Job Locations US-Remote - Work from Home - US
  • Overview

    This is one of many contract opportunities, but specific program availability changes frequently. We value your time. Therefore, apply only once to become a Working Solutions Agent. If selected, you will have access to view all program opportunities accepting new agents at that time.


    The basic steps are:

    1) Join our talent community.

    This will take about two minutes. You can join from any device, including your cell phone or tablet.


    2) Review job posts and begin creating your profile. 

    This will take about five minutes and can be done from any device, including your cell phone or tablet.


    3) Apply to be an agent by completing the assessment.

    This will take about forty-five minutes. You may stop and return at any time, and complete from any device, including your cell phone or tablet.


    Now it’s our turn! Once you have completed the assessment, we will assess your profile to determine your fit as a Working Solutions Agent. Next you will:


    4) Receive your results and view opportunities.

    Within about a week, you will get your results and if there is a good fit, you’ll complete your profile, a system tech scan and a basic background check. Then you’ll be ready to view and match with an available client program. 


    5) Interview with us.

    Every program is different. Your designated talent specialist will speak with you by phone to ensure the perfect program match and get you scheduled for certification.


    Working Solutions agents on the  Customer Service Travel Agent Program will take inbound calls to schedule air, hotel, and car reservations using Sabre Red. Contractors will provide accurate domestic and international routing and pricing (and re-routing and re-pricing) information to facilitate customer decisions on itinerary selection and ticketing options for reservations and changes to existing reservations. 


    Prefer contractors to have experience in a GDS system or strong interest in learning Sabre.


    **If you qualify for the program, we offer an education sessions to refresh or teach reservation system at no cost to the agent.


    • Experience booking domestic and international travel highly preferred.
    • Love to travel for leisure and book trips online
    • Knowledge of domestic and international destinations
    • Self-motivated go-getters who love to tackle any challenge and can pick up on new technology quickly
    • Time management skills with flexibility to re-prioritize to meet customer needs.
    • Thrive with multi-tasking while running many technology systems at once
    • Verbal and written communication skills specifically around customer interaction on the phone and via email.
    • Eagerness to learn a new system & start a new career as a travel agent booking travel for corporate clients.
    • Must be able to provide at least 25 hours per week on this program during the client’s operating hours.


    Contractors on the Customer Service Travel Agent Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.


    We are currently not accepting applications from candidates residing in CA, NY, PA or WA.


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    General Interest? Connect with us.

    Join our talent community to stay in touch and then apply to be a Working Solutions agent.