Working Solutions

  • Event Ticketing & Sales

    Job Locations US-TX-Dallas
    Category
    Customer Service/Support
  • Overview

    This is one of many contract opportunities, but specific program availability changes frequently. We value your time. Therefore, apply only once to become a Working Solutions Agent. If selected, you will have access to view all program opportunities accepting new agents at that time.

     

    The basic steps are:

    1) Join our talent community.

    This will take about two minutes. You can join from any device, including your cell phone or tablet.

     

    2) Review job posts and begin creating your profile. 

    This will take about five minutes and can be done from any device, including your cell phone or tablet.

     

    3) Apply to be an agent by completing the assessment.

    This will take about forty-five minutes. You may stop and return at any time, and complete from any device, including your cell phone or tablet.

     

    Now it’s our turn! Once you have completed the assessment, we will assess your profile to determine your fit as a Working Solutions Agent. Next you will:

     

    4) Receive your results and view opportunities.

    Within about a week, you will get your results and if there is a good fit, you’ll complete your profile, a system tech scan and a basic background check. Then you’ll be ready to view and match with an available client program. 

     

    5) Interview with us.

    Every program is different. Your designated talent specialist will speak with you by phone to ensure the perfect program match and get you scheduled for certification.

    Responsibilities

    Working Solutions agents on the Event Ticketing & Sales Program will take inbound customer service calls and will talk to buyers and sellers to answer questions and to ensure that every customer interaction provides a great entertainment experience. Contractors will provide first call resolution or determine the appropriate triage route. Contractors will need to have some working knowledge and interest in sports, music and theatre. Contactors must be fast thinkers with excellent communication skills who can clearly answer questions and anticipate future needs.

    Qualifications

    • Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
    • Excellent Communication Skills: Contractors must be able to show excellent verbal and written communication skills to ensure that seller and buyer will be loyal customers.
    • Problem Solving Skills: Contractors need to be strong independent problem solvers to research ticketing issues.
    • Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information. They must be comfortable learning new systems and making minor adjustments to their computer to be able to function with the program technology.
    • Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours.
    • Experience with Siebel is a plus.

    Contractors on the Event Ticketing & Sales Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.

     

    We are currently not accepting applications from candidates residing in CA, NY, PA or WA.

     

    PM16

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    General Interest? Connect with us.

    Join our talent community to stay in touch and then apply to be a Working Solutions agent.