Working Solutions

  • Sales & Customer Service

    Job Locations US-OH-Cleveland
    Customer Service/Support
  • Overview

    This is one of many contract opportunities, but specific program availability changes frequently. We value your time. Therefore, apply only once to become a Working Solutions Agent. If selected, you will have access to view all program opportunities accepting new agents at that time.


    The basic steps are:

    1) Join our talent community.

    This will take about two minutes. You can join from any device, including your cell phone or tablet.


    2) Review job posts and begin creating your profile. 

    This will take about five minutes and can be done from any device, including your cell phone or tablet.


    3) Apply to be an agent by completing the assessment.

    This will take about forty-five minutes. You may stop and return at any time, and complete from any device, including your cell phone or tablet.


    Now it’s our turn! Once you have completed the assessment, we will assess your profile to determine your fit as a Working Solutions Agent. Next you will:


    4) Receive your results and view opportunities.

    Within about a week, you will get your results and if there is a good fit, you’ll complete your profile, a system tech scan and a basic background check. Then you’ll be ready to view and match with an available client program. 


    5) Interview with us.

    Every program is different. Your designated talent specialist will speak with you by phone to ensure the perfect program match and get you scheduled for certification. 



    Working Solutions agents on the Sales & Customer Service Program will offer customer service by taking inbound calls and outbound calls responding to emails from customers with inquiries about new promotions and registration. Contractors must be fast thinkers with excellent communication skills who can clearly answer questions and anticipate future needs.


    • Sales Skills: Contractors must have strong sales ability, responsive customer service and communication skills, the ability to overcome objections and must be able to meet the sales goal.
    • Superior Customer Service: Contractors must have a positive and professional demeanor, with responsive customer service to provide white glove service.
    • Excellent Communication Skills: Contractors must be able to show excellent verbal and written communication skills to handle inbound calls and emails support as needed.
    • Tech Savvy Multi-tasker: Contractors must be able to speak with callers while navigating through multiple systems, entering vital information.
    • Flexibility & Availability: Contractors must be able to provide at least 20 hours per week on this program during the client’s operating hours.


    Contractors on the Sales & Customer Service Program will need to successfully pass a background check to work this program. The background check will consist of a social security number verification, national sex offender registry report and a criminal history check.


    We are currently not accepting applications from candidates residing in CA, NY, PA or WA.




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    Join our talent community to stay in touch and then apply to be a Working Solutions agent.