Join our Woohoo! Crew to work as an independent contractor with Working Solutions!

This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment.

Unfortunately, we are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.  

• Excellent verbal and written communication skills.
• Top-notch, customer-service skills while guiding callers to the right solutions for their specific needs.
• Having a positive attitude; being flexible and adaptable to change.

Education and Experience:

• At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment).
• Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers.
• Experience with complex problem resolution a plus. 

Technical Requirements:

• Processor must be: Intel Core i5, i7, i9 or  AMD A10, AMD A12, AMD Ryzen, or AMD Threadripper
• 8 GB of RAM or higher (standard req is 4 GB)
• Windows 10 ONLY

Competencies:

• Mathematical Skills: Ability to quickly and accurately add, subtract, multiply and divide.

• Technical Skills: Proficient data-entry skills. 

• Problem-solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.

• Organizational Skills: Ability to organize people or tasks, adjust to priorities and learn systems— within time constraints and with available resources. Must be detail-oriented.

• Multitasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.

• Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes. Commitment to produce outcomes without direction and capable of finding necessary resources.

• Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.

• Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.

• Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, the internet and software applications.

• Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate. 

Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.