This is a remote independent contractor role which provides technical support to patients, clinical staff and others regarding cardiac-monitoring devices. Identify and resolve problems, troubleshoot and provide advice to product users specifically with hardware and software needs. Offer customer service to customers by assisting the user in understanding and application of the monitoring system via telephone. Also provide remote support of Windows mobile devices and mobile applications as related to the monitoring system. Respond to customer inquiries in analyzing complaints, diagnosing probable causes, systematically eliminating alternatives, provide troubleshooting solutions and educating patients as appropriate.
Education and Experience:
Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.
We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.
The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.