Working Solutions

Youth Sports Customer Service Agent

Job Locations
US-Remote - Work from Home - US
Category
Sales/Customer Service

Why Working Solutions

Join our Woohoo! Crew to work as an independent contractor with Working Solutions! Opportunities are subject to change as positions fill and update. Once you have successfully completed our process, if this position is no longer available, you may choose another open position to be considered.

 

This is a remote, independent contractor role that provides customer service through phone, email and/or live chat support for a youth sporting league. Take inbound calls from customers seeking youth sports league information. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment.

We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.  

Overview

  • Excellent verbal and written communication skills.
  • Positive attitude, flexible and adaptable to change.
  • Ability to research, navigate and locate answers from webpages and resources independently in a variety of different situations.
  • Ability to effectively communication, based on a customer’s mindset.
  • Demonstrate a sincere desire to assist customers and put their needs first.

Required Skills

Education and Experience:

  • At least 1 to 2 years’ experience in a high-volume customer service role (i.e. call center, retail or similar environment).
  • Having achieved a satisfactory level of technical skill or knowledge - Familiarity with operating systems, including Windows OS versions and/or Mac OS versions.  Ability to install/uninstall applications. Ability to download products/applications using various browsers.
  • Experience with sales a plus.

Competencies:

  • Technical Skills: Proficient data entry skills. Ability to achieve a "Meets Expectations" rating or higher on scorecard.
  • Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment. Have a realistic understanding of relevant issues.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems— within time constraints, and with available resources. Must be detail-oriented.
  • Multi-tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
  • Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
  • Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieve outcomes Commitment to produce outcomes without direction and capable of finding necessary resources.
  • Empathy/Customer Service: Customer-focused behavior, exhibiting a helping approach that includes listening, patience, respect and empathy for another's position.
  • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment—using Word, Outlook, intranet, the internet and software applications.
  • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances. Adapt to different styles, listen critically and collaborate.
  • Commitment to Task: Ability to conform to established policies and procedures. Exhibit high motivation.
  • Quality Orientation: Accomplishes tasks by considering all areas involved, no matter how small. Shows concern for all aspects of the job. Motivated toward constantly improving. Sets high standards for self-performance. Takes responsibility and accountability for successfully completing assignments or tasks.

 

Independent contractors on this program will need to successfully pass a background check to work. The background check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

 

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