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This is a remote independent contractor role which provides personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years’ returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work-at-home, customer service environment.
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This is a remote independent contractor role which reviews and enters complex authorizations and referrals from VA and providers. Ability to effectively communicate medical information, test results, diagnoses and or proposed treatment in a manner easily understood by the patient. Must be able to effectively communicate with clinical staff. Ensures accurate data entry and completion of authorization data from customer information, medical records and referral/authorization forms, assists Patient Service Representatives (PSRs) in obtaining consult reports within required turnaround times. Provides initial data entry related to potential quality issues. Under the direction of a supervisor, requests appropriate records and process initial review of those records. Works in a fast-paced work-at-home environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.
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Conducts outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assures accurate data entry and completion of preference data in the medical management system. Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment.